MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03182cam a2200505 i 4500 |
| CONTROL NUMBER |
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| control field |
18556561 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20201027160703.0 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
150407s2006 nyua b 001 0 eng d |
| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2015302358 |
| NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
|---|
| Record control number |
013593471 |
| Source |
Uk |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9788120329942 |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocm64181023 |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
ANG |
| Language of cataloging |
eng |
| Transcribing agency |
ANG |
| Description conventions |
rda |
| Modifying agency |
ANG |
| -- |
BAKER |
| -- |
IXA |
| -- |
HNK |
| -- |
YDXCP |
| -- |
OCLCQ |
| -- |
CS1 |
| -- |
LVB |
| -- |
MTG |
| -- |
DEBBG |
| -- |
OCL |
| -- |
BDX |
| -- |
OCLCF |
| -- |
OCLCO |
| -- |
UKMGB |
| -- |
OCLCQ |
| -- |
DLC |
| AUTHENTICATION CODE |
|---|
| Authentication code |
lccopycat |
| LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.E55 2006 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
658.812 |
| Item number |
FJE/E |
| OTHER CLASSIFICATION NUMBER |
|---|
| Classification number |
QP 300 |
| Number source |
rvk |
| MAIN ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
1426 |
| Personal name |
Fjermestad, Jerry |
| TITLE STATEMENT |
|---|
| Title |
Electronic customer relationship management / |
| Statement of responsibility, etc. |
Jerry Fjermestad ; Nicholas C. Romano |
| PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Armonk, N.Y. ; |
| -- |
London : |
| Name of producer, publisher, distributor, manufacturer |
M.E. Sharpe, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2006]. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 210 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
26 cm. |
| CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| SERIES STATEMENT |
|---|
| Series statement |
Advances in management information systems ; |
| Volume/sequential designation |
v. 3 |
| BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| FORMATTED CONTENTS NOTE |
|---|
| Title |
Electronic customer relationship management : an introduction / |
| Statement of responsibility |
Nicholas C. Romano, Jr. and Jerry Fjermestad -- |
| Title |
Success factors in online supply chain management and e-customer relationship management / |
| Statement of responsibility |
Michael R. Bartolacci and Mary Meixell -- |
| Title |
Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction / |
| Statement of responsibility |
Yoon Cho and Jerry Fjermestad -- |
| Title |
Customer relationship management success and organizational change : a case study / |
| Statement of responsibility |
Carl-Erik Wikstrom -- |
| Title |
Success factors in CRM Implementation : results from a consortial benchmarking study / |
| Statement of responsibility |
Rainer Alt and Thomas Puschmann -- |
| Title |
Collaborative customer relationship management in financial services alliances / |
| Statement of responsibility |
Malte Geib, Lutz M. Kolbe, and Walter Brenner -- |
| Title |
Improving customer Interaction with customer knowledge management / |
| Statement of responsibility |
Adrian Bueren [and others] -- |
| Title |
An examination of the effects of Information and communication technology on customer relationship management and customer lock-In / |
| Statement of responsibility |
Ja-Shen Chen and Russell K.H. Ching -- |
| Title |
What makes customers shop online? / |
| Statement of responsibility |
Na Li and Ping Zhang -- |
| Title |
Toward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases / |
| Statement of responsibility |
Sherah Kurnia and Petra Schubert. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| General subdivision |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Electronic commerce. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Relations avec la clientèle |
| General subdivision |
Gestion. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Commerce électronique. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| General subdivision |
Management. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst00885539 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Electronic commerce. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst00906906 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Betriebliches Informationssystem. |
| Source of heading or term |
swd |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Electronic Commerce. |
| Source of heading or term |
swd |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Kundenmanagement. |
| Source of heading or term |
swd |
| INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Aufsatzsammlung. |
| Source of term |
swd |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Fjermestad, Jerry |
| 9 (RLIN) |
1426 |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Romano, Nicholas C. |
| 9 (RLIN) |
1644 |
| SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Advances in management information systems ; |
| Volume/sequential designation |
v. 3. |
| LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
copycat |
| d |
2 |
| e |
ncip |
| f |
20 |
| g |
y-gencatlg |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Books |
| Classification part |
658.812 |
| Item part |
FJE/E |
| Call number prefix |
658.812 |
| Call number suffix |
FJE/E |
