Besterfield, Dale H  <br/><br/>
Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - 4th ed. 
 - Delhi. :  Dorling kindersly,  2015. 
 - xxi, 596 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 631-633) and index. 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>LCCN: </label>2002074916 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T6792 2003 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BES/T