03183cam a2200397 i 4500 0 0 ddc 0 0 TOURISM MES MES TOURISM 2022-10-11 54 3938.40 0 647.940683 BOL/H 41658 2022-10-11 00:00:00 4923.00 2022-10-11 BK U2R3 41612 41612 20898351 OSt 20221010154409.0 m |o d | cr_||||||||||| 190321s2020 enk ob 001 0 eng 2019013703 9781138338876 (hardback : alk. paper) 9780429441400 (ebook) DLC eng rda DLC DLC pcc TX911.3.P4 647.940683 23 BOL/H Boella, M. J. (Michael John) author. 9176 Human resources management in the hospitality industry Human resource management in the hospitality industry : a guide to best practice / Steven Goss-Turner and Michael J. Boella. Tenth edition. Milton Park, Abingdon, Oxon ; New York, NY : Routledge, Taylor and Francis Group, 2019. 550 pages text txt rdacontent computer n rdamedia online resource nc rdacarrier New edition of: Human resources management in the hospitality industry / Michael J. Boella, Steven Goss-Turner. 8th ed. 2005, from an earlier work by Vincent H. Eade. Includes bibliographical references and index. "Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: - Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. - Five new chapters on: organisational culture, modern labour markets, emotions and well-being, careers in hospitality and digital HRM. - New international case studies throughout to explore key issues and show real life applications of HRM in the Hospitality industry. Written in a user-friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge"-- Provided by publisher. Description based on print version record and CIP data provided by publisher. Hospitality industry Personnel management. Goss-Turner, Steven, author. Print version: Boella, M. J. (Michael John) author. Human resource management for the hospitality industry Tenth edition. Abingdon, Oxon : Routledge, 2019 9781138338876 (DLC) 2019012764 ddc BK 647.940683 BOE/H 647.940683 BOE/H