@book{43755,
	author = {Carrell, Michael R. and Heavrin, Christina.},
	title = {Negotiating essentials :},
	publisher = {Pearson/Prentice Hall,},
	year = {c2008.},
	address = {Upper Saddle River, NJ :},
	url = {http://www.loc.gov/catdir/toc/ecip074/2006035864.html}
}