@book{44515,
	author = {Bordoloi, Sanjeev and Fitzsimmons, James A.,},
	title = {Service management :},
	publisher = {McGraw-Hill Education,},
	year = {[2019]},
	address = {New York, NY :},
	edition = {Ninth edition.},
	note = {Revised edition of the authors' Service management, 2014.}
}