02042cam a2200337 i 4500 20059490 OSt 20250610115204.0 171012s2019 nyua b 001 0 eng 2017048452 9789355324870 DLC eng DLC rda DLC pcc HD9980.5 .F549 2019 658 BOR/S Bordoloi, Sanjeev author. 10581 Service management : operations, strategy, information technology / Sanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J. Fitzsimmons. Ninth edition. New York, NY : McGraw-Hill Education, [2019] xx, 520 pages : illustrations ; 29 cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Revised edition of the authors' Service management, 2014. Includes bibliographical references and indexes. The service economy -- Service strategy -- Designing the service enterprise -- New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (dea) -- Service facility location -- Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation? -- Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Endnote -- Name index -- Subject index. Service industries Management. Fitzsimmons, James A., author. Fitzsimmons, Mona J., author. ddc BK 658 BOR/S 658 BOR/S 0 0 ddc 0 0 MANAGEMENT MES MES MANAGEMENT 2025-06-10 0 658 BOR/S 45896 2025-06-10 11:51:56 1 2025-06-10 BK GL57R1 0 0 ddc 0 0 MANAGEMENT MES MES MANAGEMENT 2025-06-10 0 658 BOR/S 45897 2025-06-10 11:51:56 2 2025-06-10 BK GL57R1 0 0 ddc 0 0 MANAGEMENT MES MES MANAGEMENT 2025-06-10 0 658 BOR/S 45898 2025-06-10 11:51:56 3 2025-06-10 BK GL57R1 44515 44515