operations, strategy, information technology Bordoloi, Sanjeev creator author. Fitzsimmons, James A. author. Fitzsimmons, Mona J. author. text bibliography nyu 2019 Ninth edition. monographic eng

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xx, 520 pages : illustrations ; 29 cm The service economy -- Service strategy -- Designing the service enterprise -- New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (dea) -- Service facility location -- Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation? -- Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Endnote -- Name index -- Subject index. Sanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J. Fitzsimmons. Revised edition of the authors' Service management, 2014. Includes bibliographical references and indexes. Service industries Management HD9980.5 .F549 2019 658 BOR/S 9789355324870 2017048452 DLC 171012 20250610115204.0 20059490 eng