@book{44535,
	author = {Hynes, Geraldine E.},
	title = {Managerial communication :},
	publisher = {McGraw-Hill/Irwin,},
	year = {c2008.},
	address = {Boston :},
	edition = {4th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0708/2006103421-d.html}
}