02061nam a22003255i 4500 21498523 20260606145630.0 200414s2020 cau 000 0 eng 2020936770 9789353882815 (hardback) 9789353882822 (epub) 9789353882839 (ebk) 21498523 DLC eng rda DLC pcc 371.200954 Mukhopadhyay, Marmar, author. Total quality management in education / Marmar Mukhopadhyay. Third edition. 2005 Thousand Oaks : SAGE Publications India Pvt. Ltd., 2020. text txt rdacontent unmediated n rdamedia volume nc rdacarrier "This is a complete revised edition of a popular text on Total Quality Management (TQM). First published in 2001, the book has been translated into many languages and highly praised by readers globally. In spite of the difficulties in defining and capturing 'quality' in a framework, the author admirably succeeds in helping readers to understand the role of TQM in improving the quality of education. The book combines extensive literature review with the author's own experience as an institution builder and his experiments on quality management to develop a practical guide for quality improvement for institutional leaders. The book introduces Shewhart, Lewin, Deming, Juran, Crosby, Ishikawa, Taguchi and a number of other quality gurus to the readers. It proposes a new set of TQM principles that a good leader should apply. Enriched with several examples from the field situation and local metaphors, Total Quality Management in Education is an easy read and a must-have practical guide to quality management"-- Provided by publisher. https://sk.sagepub.com/books/total-quality-management-in-education-3e Read SAGE E-Book 0 ibc orignew 2 epcn 20 y-gencatlg ddc EBOOK 0 0 ddc 0 0 EBOOK MES MES OR 2026-06-06 0 371.200954 2026-06-06 14:57:13 https://sk.sagepub.com/books/total-quality-management-in-education-3e 2026-06-06 EBOOK 44753 44753