Makkar, Urvashi <br/><br/>
Customer Relationship Management / 
Urvashi Makkar ; Harinder Kumar Makkar 
 - New Delhi :  Tata Mcgraw-Hill Education,  2012. 
 - 274p 
<br/><br/><label>ISBN: </label>9780071333313 0071333312 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / MAK/C