@book{7952,
	author = {Gitlow, Howard S  and Gitlow, Howard S.},
	title = {Quality management /},
	publisher = {McGraw-Hill/Irwin,},
	year = {c2005.},
	address = {Boston :},
	edition = {3rd ed.},
	note = {Rev. ed. of: Quality management / Howard Gitlow, Alan Oppenheim, Rosa Oppenheim. c1995}
}