@book{7969,
	author = {Jauhari, Vinnie  and Dutta, Kirti},
	title = {Services :},
	publisher = {Oxford University Press,},
	year = {2009.},
	series = {Oxford higher education},
	address = {New Delhi ;},
	url = {http://www.loc.gov/catdir/enhancements/fy0916/2009281031-d.html}
}