01127cam a22003014a 4500 0 0 ddc 0 0 MANAGEMENT MES MES MANAGEMENT 2019-02-20 425.00 0 658 JAU/S 37750 2019-02-20 00:00:00 2019-02-20 BK GL57R1 7969 7969 15871818 OSt 20200129094521.0 090818s2009 ii a b 001 0 eng 2009281031 9780195689082 0195689089 DLC DLC DLC HD9980.5 .J38 2009 658 22 JAU/S Jauhari, Vinnie 1423 Services : marketing, operations, and management / Vinnie Jauhari, Kirti Dutta. New Delhi ; New York : Oxford University Press, 2009. xv, 584 p. : ill. ; 24 cm. Oxford higher education Service industries. Service industries Management. Dutta, Kirti 1646 Publisher description http://www.loc.gov/catdir/enhancements/fy0916/2009281031-d.html 7 cbc origres 2 ncip 20 y-gencatlg ddc BK 658 JAU/S 658 JAU/S