03182cam a2200505 i 4500 0 0 ddc 0 0 MANAGEMENT MES MES MANAGEMENT 2019-02-20 225.00 0 658.812 FJE/E 37775 2019-02-20 00:00:00 2019-02-20 BK GL53R3 7993 7993 18556561 OSt 20201027160703.0 150407s2006 nyua b 001 0 eng d 2015302358 013593471 Uk 9788120329942 (OCoLC)ocm64181023 ANG eng ANG rda ANG BAKER IXA HNK YDXCP OCLCQ CS1 LVB MTG DEBBG OCL BDX OCLCF OCLCO UKMGB OCLCQ DLC lccopycat HF5415.5 .E55 2006 658.812 FJE/E QP 300 rvk 1426 Fjermestad, Jerry Electronic customer relationship management / Jerry Fjermestad ; Nicholas C. Romano Armonk, N.Y. ; London : M.E. Sharpe, [2006]. xiii, 210 pages : illustrations ; 26 cm. text txt rdacontent unmediated n rdamedia volume nc rdacarrier Advances in management information systems ; v. 3 Includes bibliographical references and index. Electronic customer relationship management : an introduction / Nicholas C. Romano, Jr. and Jerry Fjermestad -- Success factors in online supply chain management and e-customer relationship management / Michael R. Bartolacci and Mary Meixell -- Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction / Yoon Cho and Jerry Fjermestad -- Customer relationship management success and organizational change : a case study / Carl-Erik Wikstrom -- Success factors in CRM Implementation : results from a consortial benchmarking study / Rainer Alt and Thomas Puschmann -- Collaborative customer relationship management in financial services alliances / Malte Geib, Lutz M. Kolbe, and Walter Brenner -- Improving customer Interaction with customer knowledge management / Adrian Bueren [and others] -- An examination of the effects of Information and communication technology on customer relationship management and customer lock-In / Ja-Shen Chen and Russell K.H. Ching -- What makes customers shop online? / Na Li and Ping Zhang -- Toward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases / Sherah Kurnia and Petra Schubert. Customer relations Management. Electronic commerce. Relations avec la clientèle Gestion. Commerce électronique. Customer relations Management. fast (OCoLC)fst00885539 Electronic commerce. fast (OCoLC)fst00906906 Betriebliches Informationssystem. swd Electronic Commerce. swd Kundenmanagement. swd Aufsatzsammlung. swd Fjermestad, Jerry 1426 Romano, Nicholas C. 1644 Advances in management information systems ; v. 3. 7 cbc copycat 2 ncip 20 y-gencatlg ddc BK 658.812 FJE/E 658.812 FJE/E