Fjermestad, Jerry creator Fjermestad, Jerry Romano, Nicholas C. text bibliography Aufsatzsammlung. nyu 2006 monographic eng

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xiii, 210 pages : illustrations ; 26 cm. Electronic customer relationship management : an introduction / Nicholas C. Romano, Jr. and Jerry Fjermestad -- Success factors in online supply chain management and e-customer relationship management / Michael R. Bartolacci and Mary Meixell -- Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction / Yoon Cho and Jerry Fjermestad -- Customer relationship management success and organizational change : a case study / Carl-Erik Wikstrom -- Success factors in CRM Implementation : results from a consortial benchmarking study / Rainer Alt and Thomas Puschmann -- Collaborative customer relationship management in financial services alliances / Malte Geib, Lutz M. Kolbe, and Walter Brenner -- Improving customer Interaction with customer knowledge management / Adrian Bueren [and others] -- An examination of the effects of Information and communication technology on customer relationship management and customer lock-In / Ja-Shen Chen and Russell K.H. Ching -- What makes customers shop online? / Na Li and Ping Zhang -- Toward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases / Sherah Kurnia and Petra Schubert. Jerry Fjermestad ; Nicholas C. Romano Includes bibliographical references and index. Customer relations Management Electronic commerce Relations avec la clientèle Gestion Commerce électronique Customer relations Management Electronic commerce Betriebliches Informationssystem Electronic Commerce Kundenmanagement HF5415.5 .E55 2006 FJE/E QP 300 9788120329942 2015302358 ANG 150407 20201027160703.0 18556561 eng