00399nam a2200157Ia 4500003000400000005001700004008004100021020001800062020001500080040000900095082002000104100002000124245004000144260004800184300000900232OSt20200120102311.0190216s9999||||xx |||||||||||||| ||und||  a9780195677959  a0195677951  coclc  a658.4013bBED/Q  aBedi, Kanishka  0aQuality Management /cKanishka Bedi  bOxford University Press,c2011.aNew Delhi:  a712p