00305nam a2200121Ia 4500008004100000100003300041245003700074260002900111300000800140650001300148942000700161999001500168190216s9999||||xx |||||||||||||| ||und||  a"Sing P P, Jinendar Kumar N" 0aCustomer Relationship Management  bRegal Publicationsc2009  a349  aCommerce  cBK  c8058d8058