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Electronic customer relationship management / Jerry Fjermestad ; Nicholas C. Romano by Series: Advances in management information systems ; v. 3.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Armonk, N.Y. ; London : M.E. Sharpe, [2006]
Availability: Items available for loan: MES KC LIBRARY (1)Call number: 658.812 FJE/E.

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Tilt : shifting your strategy from products to customers / Niraj Dawar. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Boston, Massachusetts : Harvard Business Review Press, [2013]
Availability: Items available for loan: MES KC LIBRARY (2)Call number: 658.802 DAW/T, ...

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