000			02042cam a2200337 i 4500
001			20059490
003			OSt
005			20250610115204.0
008			171012s2019 nyua b 001 0 eng
010			_a 2017048452
020			_a9789355324870
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHD9980.5 _b.F549 2019
082	0	0	_a658 _bBOR/S
100	1		_aBordoloi, Sanjeev _eauthor. _910581
245	1	0	_aService management : _boperations, strategy, information technology / _cSanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J. Fitzsimmons.
250			_aNinth edition.
264		1	_aNew York, NY : _bMcGraw-Hill Education, _c[2019]
300			_axx, 520 pages : _billustrations ; _c29 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
500			_aRevised edition of the authors' Service management, 2014.
504			_aIncludes bibliographical references and indexes.
505	0		_aThe service economy -- Service strategy -- Designing the service enterprise -- New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (dea) -- Service facility location -- Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation? -- Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Endnote -- Name index -- Subject index.
650		0	_aService industries _xManagement.
700	1		_aFitzsimmons, James A., _eauthor.
700	1		_aFitzsimmons, Mona J., _eauthor.
942			_2ddc _cBK _h658 _iBOR/S _k658 _mBOR/S
999			_c44515 _d44515