000			02061nam a22003255i 4500
001			21498523
005			20260606145630.0
008			200414s2020 cau 000 0 eng
010			_a 2020936770
020			_a9789353882815 _q(hardback)
020			_z9789353882822 _q(epub)
020			_z9789353882839 _q(ebk)
035			_a21498523
040			_aDLC _beng _erda _cDLC
042			_apcc
082			_a371.200954
100	1		_aMukhopadhyay, Marmar, _eauthor.
245	1	0	_aTotal quality management in education / _cMarmar Mukhopadhyay.
250			_aThird edition.
263			_a2005
264		1	_aThousand Oaks : _bSAGE Publications India Pvt. Ltd., _c2020.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
520			_a"This is a complete revised edition of a popular text on Total Quality Management (TQM). First published in 2001, the book has been translated into many languages and highly praised by readers globally. In spite of the difficulties in defining and capturing 'quality' in a framework, the author admirably succeeds in helping readers to understand the role of TQM in improving the quality of education. The book combines extensive literature review with the author's own experience as an institution builder and his experiments on quality management to develop a practical guide for quality improvement for institutional leaders. The book introduces Shewhart, Lewin, Deming, Juran, Crosby, Ishikawa, Taguchi and a number of other quality gurus to the readers. It proposes a new set of TQM principles that a good leader should apply. Enriched with several examples from the field situation and local metaphors, Total Quality Management in Education is an easy read and a must-have practical guide to quality management"-- _cProvided by publisher.
856			_uhttps://sk.sagepub.com/books/total-quality-management-in-education-3e _yRead SAGE E-Book
906			_a0 _bibc _corignew _d2 _eepcn _f20 _gy-gencatlg
942			_2ddc _cEBOOK
999			_c44753 _d44753