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999			_c7993 _d7993
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003			OSt
005			20201027160703.0
008			150407s2006 nyua b 001 0 eng d
010			_a 2015302358
016	7		_a013593471 _2Uk
020			_a9788120329942
035			_a(OCoLC)ocm64181023
040			_aANG _beng _cANG _erda _dANG _dBAKER _dIXA _dHNK _dYDXCP _dOCLCQ _dCS1 _dLVB _dMTG _dDEBBG _dOCL _dBDX _dOCLCF _dOCLCO _dUKMGB _dOCLCQ _dDLC
042			_alccopycat
050	0	0	_aHF5415.5 _b.E55 2006
082			_2658.812 _bFJE/E
084			_aQP 300 _2rvk
100			_91426 _aFjermestad, Jerry
245	0	0	_aElectronic customer relationship management / _cJerry Fjermestad ; Nicholas C. Romano
264		1	_aArmonk, N.Y. ; _aLondon : _bM.E. Sharpe, _c[2006].
300			_axiii, 210 pages : _billustrations ; _c26 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	1		_aAdvances in management information systems ; _vv. 3
504			_aIncludes bibliographical references and index.
505	0	0	_tElectronic customer relationship management : an introduction / _rNicholas C. Romano, Jr. and Jerry Fjermestad -- _tSuccess factors in online supply chain management and e-customer relationship management / _rMichael R. Bartolacci and Mary Meixell -- _tUsing electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction / _rYoon Cho and Jerry Fjermestad -- _tCustomer relationship management success and organizational change : a case study / _rCarl-Erik Wikstrom -- _tSuccess factors in CRM Implementation : results from a consortial benchmarking study / _rRainer Alt and Thomas Puschmann -- _tCollaborative customer relationship management in financial services alliances / _rMalte Geib, Lutz M. Kolbe, and Walter Brenner -- _tImproving customer Interaction with customer knowledge management / _rAdrian Bueren [and others] -- _tAn examination of the effects of Information and communication technology on customer relationship management and customer lock-In / _rJa-Shen Chen and Russell K.H. Ching -- _tWhat makes customers shop online? / _rNa Li and Ping Zhang -- _tToward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases / _rSherah Kurnia and Petra Schubert.
650		0	_aCustomer relations _xManagement.
650		0	_aElectronic commerce.
650		6	_aRelations avec la clientèle _xGestion.
650		6	_aCommerce électronique.
650		7	_aCustomer relations _xManagement. _2fast _0(OCoLC)fst00885539
650		7	_aElectronic commerce. _2fast _0(OCoLC)fst00906906
650	0	7	_aBetriebliches Informationssystem. _2swd
650	0	7	_aElectronic Commerce. _2swd
650	0	7	_aKundenmanagement. _2swd
655		7	_aAufsatzsammlung. _2swd
700			_aFjermestad, Jerry _91426
700	1		_aRomano, Nicholas C. _91644
830		0	_aAdvances in management information systems ; _vv. 3.
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2ddc _cBK _h658.812 _iFJE/E _k658.812 _mFJE/E